Introduction
Welcome to the OnPay integration documentation, this documentation is directed at anyone wanting to integrate OnPay in their ecommerce solution.
If you have any questions regarding the documentation, please contact the support where you have your OnPay solution.
Receiving payments
To receive payments you will need to integrate the orderflow with OnPay.
Payment window v3
The current recommended way to receive new payments and subscriptions is through the Payment window.
API (processing payments)
It is possible to automate most of the tasks achieved through the management panel, through the API.
v1 API specification
JavaScript SDK
SDK providing tools for implementing interactivity on webpages.
Accepted currencies
OnPay accepts the following currencies. The list is based on the ISO4217 standard.
If you have any questions regarding the accepted currencies or proposals for other currencies, please contact the support where you have your OnPay solution.
| Number | Code | Name | Exponent |
|---|---|---|---|
| 36 | AUD | Australian dollar | 2 |
| 124 | CAD | Canadian dollar | 2 |
| 156 | CNY | Chinese yuan | 2 |
| 203 | CZK | Czech koruna | 2 |
| 208 | DKK | Danish krone | 2 |
| 352 | ISK | Icelandic króna | 0 |
| 356 | INR | Indian rupee | 2 |
| 392 | JPY | Japanese yen | 0 |
| 554 | NZD | New Zealand dollar | 2 |
| 578 | NOK | Norwegian krone | 2 |
| 643 | RUB | Russian ruble | 2 |
| 702 | SGD | Singapore dollar | 2 |
| 710 | ZAR | South African rand | 2 |
| 748 | SZL | Swazi lilangeni | 2 |
| 752 | SEK | Swedish krona | 2 |
| 756 | CHF | Swiss franc | 2 |
| 818 | EGP | Egyptian pound | 2 |
| 826 | GBP | Pound sterling | 2 |
| 840 | USD | United States dollar | 2 |
| 978 | EUR | Euro | 2 |
| 980 | UAH | Ukrainian hryvnia | 2 |
| 985 | PLN | Polish złoty | 2 |
| 986 | BRL | Brazilian real | 2 |
Test data
If test mode is activated on the merchant, it is possible to use the following test cards.
Any expiration date in the future will work, as well as any CVC.
Visa/Dankort
| PAN | Status |
|---|---|
| 4571 9900 2080 0010 | Accepted |
| 4571 9900 2080 0028 | Denied |
| 4571 9900 2080 0036 | Capture fails |
| 4571 9900 2080 0044 | Recurring fails |
Dankort
| PAN | Status |
|---|---|
| 5019 9900 2080 0017 | Accepted |
| 5019 9900 2080 0025 | Denied |
| 5019 9900 2080 0033 | Capture fails |
| 5019 9900 2080 0041 | Recurring fails |
Visa
| PAN | Status |
|---|---|
| 4687 3800 2080 0015 | Accepted |
| 4687 3800 2080 0023 | Denied |
| 4687 3800 2080 0031 | Capture fails |
| 4687 3800 2080 0049 | Recurring fails |
MasterCard
| PAN | Status |
|---|---|
| 5204 7400 2080 0011 | Accepted |
| 5204 7400 2080 0029 | Denied |
| 5204 7400 2080 0037 | Capture fails |
| 5204 7400 2080 0045 | Recurring fails |
Action/acquirer codes
Some codes returned are general, while others are acquirer specific.
General
Non acquirer specific errors are negative
| Action code | Description |
|---|---|
| -1 | Communication error, acquirer may not be available |
| -2 | Unknown error |
| -5 | ACS denied, 3DSecure verification failed |
Nets / Teller
The most common action codes are highlighted here
| Action Code | Description | Transaction status | Recommended action |
|---|---|---|---|
| 001 | Requires ID | Decline | Do not try again. Contact card issuer or try with a different card. |
| 100 | Declined | Decline | Try again once a day. If no success after 4 days contact card issuer |
| 101 | Expired card | Decline/Expired card | Do not try again. Contact card issuer or try with a different card. |
| 102 | Suspected fraud | Decline | Do not try again. Contact card issuer or try with a different card. |
| 103 | Contact acquirer | Decline | Do not try again. Contact card issuer or try with a different card. |
| 106 | Blocked due to excess PIN tries | Decline | Do not try again. Contact card issuer or try with a different card. |
| 107 | Contact issuer | Decline | Do not try again. Contact card issuer or try with a different card. |
| 108 | Contact issuer | Decline | Do not try again. Contact card issuer or try with a different card. |
| 109 | Invalid merchant | Decline | Contact Nets to verify acquirer data in OnPay |
| 110 | Invalid amount | Decline/Amount error | Data error in payment window request. Correct data before trying again. Contact support for help. |
| 116 | Not sufficient funds on card | Decline | Try again once a day. If no success after 4 days contact card issuer |
| 118 | Unknown card | Decline | Do not try again. Contact card issuer or try with a different card. |
| 119 | Payment method not allowed for card | Decline/Invalid transaction | Do not try again. Contact card issuer or try with a different card. |
| 120 | Transaction not permitted for merchant | Declined/Invalid transaction | Contact Nets to verify acquirer data in OnPay |
| 121 | Exceeds withdrawal limit | Decline | Data error in payment window request. Correct data before trying again. Contact support for help. |
| 200 | Declined | Decline | Do not try again. Contact card issuer or try with a different card. |
| 202 | Suspected fraud | Decline | Do not try again. Contact card issuer or try with a different card. |
| 208 | Lost card | Decline | Do not try again. Contact card issuer or try with a different card. |
| 209 | Stolen card | Decline | Do not try again. Contact card issuer or try with a different card. |
| 210 | Suspected counterfeit | Decline | Do not try again. Contact card issuer or try with a different card. |
| 900 | Approved | Approved | Transaction approved. No action required |
| 902 | Invalid transaction | Declined | Data error in payment window request. Correct data before trying again. Contact support for help. |
| 904 | Format error | contact Nets | Data error in payment window request. Correct data before trying again. Contact support for help. |
| 909 | System malfunction | contact Nets | Try again once a day. If no success after 4 days contact card issuer |
| 913 | Duplicate transmission | contact Nets | Try again once a day. If no success after 4 days contact card issuer |
| 922 | Out of sequence, contact support | Contact Nets | Data error in payment window request. Correct data before trying again. Contact support for help. |
| 945 | Timeout | Retransmit | Try again once a day. If no success after 4 days contact card issuer |
| 946 | Communication error, contact support | Contact Nets | Due to communication error, the connection to the transaction has been lost. Contact Nets support for the correct status. |
| 984 | No valid conversion for a field | Declined | Data error in payment window request. Correct data before trying again. Contact support for help. |
Further explanation
We have tried to add explanations for the error codes, based upon previous encounters of the error. Be aware that an error code can mean multiple things, so the explanation may not be correct for the specific case.
001
This transaction requires further identification of the cardholder, but since it is a e-commerce transaction this is not possible.
119
Typically seen when a card is not allowed to be used for e-commerce, in some circumstances the cardholder need to enable e-commerce shopping in their bank. Alternatively the transaction may succeed if done with 3D-Secure
120
This error is seen when attempting to do recurring transactions, but where the merchant agreement with the issuer is not enabled for recurring transactions. Contact Nets to get it corrected
984
Has been seen where a issuer has subscribed for Visa Payment Stop Service, and exhibits that it is impossible to withdraw money on a recurring transaction.
Clearhaus
The most common action codes are highlighted here
| Action code | Description | Approved |
|---|---|---|
| 20000 | Approved | Yes |
| 40000 | General input error | No |
| 40110 | Invalid card number | No |
| 40111 | Unsupported card scheme | No |
| 40120 | Invalid CSC | No |
| 40130 | Invalid expire date | No |
| 40135 | Card expired | No |
| 40140 | Invalid currency | No |
| 40150 | Invalid text on statement | No |
| 40190 | Invalid transaction | No |
| 40200 | Clearhaus rule violation | No |
| 40300 | 3-D Secure problem | No |
| 40310 | 3-D Secure authentication failure | No |
| 40400 | Backend problem | No |
| 40410 | Declined by issuer or card scheme | No |
| 40411 | Card restricted | No |
| 40412 | Card lost or stolen | No |
| 40413 | Insufficient funds | No |
| 40414 | Suspected fraud | No |
| 40415 | Amount limit exceeded | No |
| 50000 | Clearhaus error | No |
Error codes
Error codes are always returned on callbacks in the onpay_errorcode parameter.
| Error Code | Description |
|---|---|
| 0 | Transaction approved without issue |
| 1 | Reference supplied is already used |
| 2 | Wallet Service communication error |
| 3 | Transaction cancelled or rejected |
| 1000 | Unknown error |