Payments
Under the menu item Transactions you will find an overview of your transactions in their different stages: Pending, Completed etc. See payment status explanation for more information.
Notice: It is possible to capture or cancel the full amount of one or more transactions directly from the list in the overview.
To complete or cancel individual transactions for the entire amount, use the buttons that appear on the right side of the list when the cursor is moved over the transaction in question.
If more than one transaction is selected (via checkmarks in the left side of the list), a general set of buttons appears at the top of the page, allowing you to capture or cancel the selected transactions.
Once a transaction has been completed, it can also be refunded via the overview if the full amount is to be refunded.
Click on the transaction number next to a given transaction to go to the details page for that transaction. This page contains general information about the transaction and the transaction history log, as well as the option to make partial withdrawals and partial refunds.
If you do not want to capture the full amount but make a partial capture, use the Capture transaction button. You will then be presented with a dialog where you can enter the desired amount to be captured. The partial capture will then appear in the list of completed transactions.
Notice: It is only possible to capture an amount less than or equal to the original amount authorized on the transaction. It is not possible to capture more than the cardholder has authorized when the transaction is created.
If you want to permanently change the transaction amount, you can use the Change amount button. This function can be used in special cases, e.g. if the system connected to OnPay requires this.
Notice: This change is permanent and it is only possible to enter a value less than or equal to the amount approved on the transaction.
It is also possible to partially refund a transaction that has been completed. This is done by clicking the Refund transaction button (only appears if the transaction has been completed). Here you will again be presented with a dialog that allows you to specify the amount to be refunded:
Payment status (including events and response codes)
Explanation of payment status
| Status | Description |
|---|---|
| Pending | Transactions pending processing. |
| Captured | Fully captured transactions and partially captured transactions that have been completed. |
| Refunded | Refunded transactions. |
| Canceled | Canceled transactions. |
| Declined | Declined transactions (See the section about status codes below for more info). |
| Incomplete | Transactions not completed by card holder. |
Notice: Refunded transactions will often also appear under Captured as the transactions typically will be fully captured.
Explanation of events
The following events can be seen under transaction details, as well as in the Log. They are used to provide an overview of the event history of a given transaction.
| Handling | Description |
|---|---|
| create | Transaction created. Card details have been entered in the payment window, or the customer has been sent to wallet or payment provider. |
| acs | Customer is sent to 3D Secure v1. |
| 3dsv2-pre-auth | 3D Secure v2 is initiated. |
| 3dsv2-auth | 3D Secure validation is being performed. |
| 3dsv2-post-auth | 3D Secure validation has been completed. |
| authorize | Attempting transaction authorization. |
| capture | Attempting transaction capture. |
| cancel | Attempt to cancel the transaction. |
| refund | Attempt to refund the transaction. |
Notice: The result of the events listed above will show a response code and a description when possible. These will explain whether the event was successful or not. Examples of errors could be that the cardholder's credit card is no longer active (canceled card/bank change etc.) or that a transaction has expired.
Response codes
OnPay uses response codes to indicate events in the transaction flow. Response codes are the result of communication between OnPay and acquirers, wallets, providers, etc.
On the following link you can see a list of common acquirer response codes: Action and error codes
Search for payments
Under the Search menu item, you can search for payments by transaction number, order number, status and date range.
